What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    if I go over my quota, do you disable the forms till the end of the month and then reset at the beginning of the next month?

    Asked by cddweb on July 27, 2015 at 05:04 AM
    next then and end
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 27, 2015 at 06:45 AM

    Hi cddweb,

    Thanks for contacting us.

     

    Yes, you are right. When your account reaches the its limit, all of your forms will be disabled (Form over quota error would be displayed when you access your form). Your forms will be available again at the beginning of the next month where your limit counter is reset. 

     

    Do let us know if you need further assistance.

     

    Regards.

  • Profile Image

    Answered by cddweb on July 27, 2015 at 06:51 AM

    Thanks for clarifying that. I have found the Free extras for liking you on Facebook etc so I hope I wont go over. I looked at upgrading but the payment form has no security reassurance and I did not feel happy putting my card details into what seems to be an unsecure form. I like that I could just upgrade for a month as the higher traffic might just be seasonal!

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 27, 2015 at 08:08 AM

    Hi cddweb,

     

    I checked your account and see that you have 135 submission limit. Your current submission count is 99. If you want to upgrade, you can also try to use Paypal as your Payment Method. See screenshot below.

     

    You can also upgrade your account for a month and then downgrade your account anytime if you need to.

     

    Do let us know if you need further assistance.


    Regards.