What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Monthly account charge for Upload Space?

    Asked by cstwpb on July 27, 2015 at 09:49 AM

    Each month I am charged a $9.99 fee for the form I use on my website. When I first created the form there wasn't a charge. At some point I received a notice that I need more space and that space came at a charge. I believe I needed the space because I didn't know that I needed to delete the files that had been placed there by my clients uploading files.

    Please let me know if I actually need the additional space if I delete the files as they come in.

     

    Thank you,

     

    Mike Muscat

    President

    Custom Signs Today

    Page URL:
    www.customsignstoday.us

    charge and fee uploading files
  • Profile Image
    JotForm Support

    Answered by Charlie on July 27, 2015 at 11:30 AM

    Hi,

    You can check our pricing page here for the account limit of each plan: http://www.jotform.com/pricing.

    For the upload storage space, here are the limits of each plan:

    Free/Starter - 100 MB

    Premium - 10 GB

    Economy - 100 GB

    Professional - 1 TB

     

    The upload space refers to the files uploaded in your account, this includes those submissions with file uploads on them. The upload space does not reset or refreshes, it is the total space allowed in your account, it only changes when you downgrade or upgrade your subscription plan.

    You can find your upload storage space just below the account options:

     

     

    If you reached your upload space limit, you can free it up by deleting submissions with file uploads on them. But please do take note that deleting submissions is irreversible. Which means its data and the files attached on them will be removed or deleted in our servers permanently. We advise that you download copies of your submissions and the files to have a backup.

    You can also integrate file sharing and storage services to your forms like Dropbox, Google Drive and Box.net. This will give you copies of submissions and file uploads directly there.

    Do let us know if you need more help on this.