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I am unable to access a Word file that was submitted to me via a JotForm formAsked by joanne.griffith on July 27, 2015 at 10:05 AM
This is the message on the page that I arrive at:This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>96E35F51C2B01D26</RequestId><HostId>F4LVUCQJFSbos6MqTIkCqPp05/k1YX20Hctpv97bxAT6eE5EvLI31GedLP0+zI4ymMJK6UEeVV0=</HostId></Error>Is there an explanation for this?Thanks in advance,Joanne
This usually occurs if the file being uploaded was not uploaded fully as a result of the user submitting the form before the upload was finished.
I have cleared you forms cache, try clearing your browser cache and try downloading the file again, also is it possible to request the user to re-upload the file again.
Kindly let us know of the outcome
Thank you for your response, which seems quite plausible. I will ask the user to resend the file.