I am unable to access a Word file that was submitted to me via a JotForm form

  • Profile Image
    joanne.griffith
    Asked on July 27, 2015 at 10:05 AM

    This is the message on the page that I arrive at:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>96E35F51C2B01D26</RequestId>
    <HostId>
    F4LVUCQJFSbos6MqTIkCqPp05/k1YX20Hctpv97bxAT6eE5EvLI31GedLP0+zI4ymMJK6UEeVV0=
    </HostId>
    </Error>
     
    Is there an explanation for this?
    Thanks in advance,
    Joanne
  • Profile Image
    Sammy
    Answered on July 27, 2015 at 11:45 AM

    This usually occurs if the file being uploaded was not uploaded fully as a result of the user submitting the form before the upload was finished.

    I have cleared you forms cache, try clearing your browser cache and try downloading the file again, also is it possible to request the user to re-upload the file again.

     

    Kindly let us know of the outcome

  • Profile Image
    joanne.griffith
    Answered on July 27, 2015 at 12:34 PM

    Thank you for your response, which seems quite plausible. I will ask the user to resend the file.

    Cheers,