What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to access a Word file that was submitted to me via a JotForm form

    Asked by joanne.griffith on July 27, 2015 at 10:05 AM

    This is the message on the page that I arrive at:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Is there an explanation for this?
    Thanks in advance,
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    Answered by Sammy on July 27, 2015 at 11:45 AM

    This usually occurs if the file being uploaded was not uploaded fully as a result of the user submitting the form before the upload was finished.

    I have cleared you forms cache, try clearing your browser cache and try downloading the file again, also is it possible to request the user to re-upload the file again.


    Kindly let us know of the outcome

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    Answered by joanne.griffith on July 27, 2015 at 12:34 PM

    Thank you for your response, which seems quite plausible. I will ask the user to resend the file.