Email notification: How to get email notification sent to our account?

  • Profile Image
    Roons
    Asked on July 27, 2015 at 03:09 PM

    My form is working and getting submission- however - I do not get notified or the application forwarded to me?

     

    How do I ensure that I get the form forwarded?

  • Profile Image
    Ben
    Answered on July 27, 2015 at 04:01 PM

    I took a look at your jotform and based on our logs it seems that the emails are being correctly forwarded to your account.

    I did see however that you have used the Test Email button today, and since neither of the two emails in the email notification are the same as the email of your account, I believe that you were actually expecting the email notification to go to the emails specified.

    If that is the case I would actually want to recommend to check this guide as well: How to properly Change and Test a New Email Recipient Address.

    Do of course let us know if you have any questions along the way and we would be happy to assist.