What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment

    Asked by theatrexm on July 27, 2015 at 04:26 PM

    Hello,

     

    I check and I see that I have been billed on the 22nd of July and my next billing date is July 31st.

     

    How is that possible?

    billing date next check billed
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    JotForm Support

    Answered by david on July 27, 2015 at 06:33 PM

    Hi,

    Your subscription was created on March 21st and charge on March 22nd.  Your normal billing date is the 22nd of every month.  In June, there appears to have been an issue with your payment on the 22nd and PayPal attempted to charge you again on the 25th.  The payment went through on the 25th.  Though you were charged in June on the 25th, your billing cycle remained on the 22nd of each month.  Which is why you were charged July 22nd.

    If you have any further questions or if anything is unclear, let us know and we will be happy to help.