What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to make sure the client DOES NOT RECEIVE his/her form submission information?

    Asked by tcuquote on December 10, 2011 at 07:24 PM

    We have our own forwarding system set up (our host does it). Once we receive the notification from jotform with submission info, we email that to our clients ourselves.

    We do not need Jotform to email anything to the client. No submission responses or thank you's because we do it ourselves.


    Is this possible?

    Thank you!




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    JotForm Support

    Answered by mliz on December 10, 2011 at 10:25 PM

    The notification emails are only sent to the user if their email addresses have been configured in your email alerts as the recipient address, to make sure that this does not happen check the email alerts set settings of your form.

    Please visit the following articles from our user guide for more information on form emails:

    Receiving Emails on Form Submissions

    Let us know if you have further questions.

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    Answered by chillerquote on December 12, 2011 at 06:55 AM

    Thank you!