Cannot upgrade Credit/Debit Card option not working

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    healthitjobs
    Asked on July 28, 2015 at 07:16 AM

    I am trying to upgrade from the free account to the $9.95 monthly one, but the first option Credit/Debit card is not working. I select it and click Upgrade, but nothing happens. The other links (Paypal, Checking, etc.) seem to work. Please let me know how to upgrade using the first option. I have until 12pm EST today to upgrade since I have hit my monthly limit. Thanks

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    BreffniOR
    Answered on July 28, 2015 at 07:19 AM

    I had the same problem within the last hour: happened with Chrome and Internet Explorer (the interface was all over the place in Explorer, in fact), but it worked with Firefox. Maybe try that?

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    healthitjobs
    Answered on July 28, 2015 at 07:23 AM

    Thanks, just tried that and it still didn't work. I have tried all 3 browsers (IE, chrome & firefox) and none of them worked.

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    BreffniOR
    Answered on July 28, 2015 at 07:27 AM

    Then I don't know, I'm afraid. It doesn't seem to be a pop-up blocker issue. Is PayPal out of the question?

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    healthitjobs
    Answered on July 28, 2015 at 10:21 AM

    I guess I will wait to hear from them. Don't like using paypal because it is for my company, not personal. I have even tried different computers and still doesn't work.

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    Jeanette
    Answered on July 28, 2015 at 12:49 PM

    @healthitjob

    We have informed our developers about this.

    BreffniOR

    I see you finally upgraded your account, did you cancel the subscription later on? I see the account is scheduled to be downgraded in a month (8/29)

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    healthitjobs
    Answered on July 28, 2015 at 12:54 PM

    When I login to my account it tells me I am on the free plan and need to upgrade. My username is healthitjobs

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    healthitjobs
    Answered on July 28, 2015 at 01:09 PM

    To my knowledge I have not upgraded my account. My question is will I still continue to receive new submissions to my form since I am on the free plan until you all resolve this issue?

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    Jeanette
    Answered on July 28, 2015 at 02:20 PM

    The issue is resolved now. You should be able to upgrade. Make sure you do a fresh login and then go to the Pricing Page or Billing section.