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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot upgrade Credit/Debit Card option not working

    Asked by healthitjobs on July 28, 2015 at 07:16 AM

    I am trying to upgrade from the free account to the $9.95 monthly one, but the first option Credit/Debit card is not working. I select it and click Upgrade, but nothing happens. The other links (Paypal, Checking, etc.) seem to work. Please let me know how to upgrade using the first option. I have until 12pm EST today to upgrade since I have hit my monthly limit. Thanks

    credit card cannot upgrade cannot
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    Answered by BreffniOR on July 28, 2015 at 07:19 AM

    I had the same problem within the last hour: happened with Chrome and Internet Explorer (the interface was all over the place in Explorer, in fact), but it worked with Firefox. Maybe try that?

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    Answered by healthitjobs on July 28, 2015 at 07:23 AM

    Thanks, just tried that and it still didn't work. I have tried all 3 browsers (IE, chrome & firefox) and none of them worked.

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    Answered by BreffniOR on July 28, 2015 at 07:27 AM

    Then I don't know, I'm afraid. It doesn't seem to be a pop-up blocker issue. Is PayPal out of the question?

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    Answered by healthitjobs on July 28, 2015 at 10:21 AM

    I guess I will wait to hear from them. Don't like using paypal because it is for my company, not personal. I have even tried different computers and still doesn't work.

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    JotForm Support Manager

    Answered by Jeanette on July 28, 2015 at 12:49 PM

    @healthitjob

    We have informed our developers about this.

    BreffniOR

    I see you finally upgraded your account, did you cancel the subscription later on? I see the account is scheduled to be downgraded in a month (8/29)

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    Answered by healthitjobs on July 28, 2015 at 12:54 PM

    When I login to my account it tells me I am on the free plan and need to upgrade. My username is healthitjobs

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    Answered by healthitjobs on July 28, 2015 at 01:09 PM

    To my knowledge I have not upgraded my account. My question is will I still continue to receive new submissions to my form since I am on the free plan until you all resolve this issue?

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    JotForm Support Manager

    Answered by Jeanette on July 28, 2015 at 02:20 PM

    The issue is resolved now. You should be able to upgrade. Make sure you do a fresh login and then go to the Pricing Page or Billing section.