What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I confirm payment for a product?

    Asked by EighthDay on December 11, 2011 at 06:48 PM

    Normally, when a product is sold I simultaneously receive a submission email and a payment notification email.  I received two submission emails yesterday but did not receive payment.  I clicked on complete payment to try to make it work manually but have still not received any payment notification.

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    Answered by allanftd on December 12, 2011 at 01:23 AM

    You should consult with your payment processor about this case, since you are not receiving the payment confirmation from them (i.e. Paypal, Google Checkout, 2CO, etc). There may be a problem with the payment transaction that's why you failed to receive the notification.

    Please update us with the findings, we're ready to cooperate with your payment processor in case they request for our help.

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    Answered by gsting on December 22, 2011 at 11:11 AM

    I have the same problem with Authorize.net

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    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 02:39 PM

    @gsting

    May we request you to please open a new thread for your issue for faster and clearer support exchanges?