What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why am getting "form disabled" message

    Asked by unriehl on July 28, 2015 at 09:03 PM
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    JotForm Support

    Answered by Chriistian on July 29, 2015 at 12:30 AM



    I checked your account and it seems that your account was automatically suspended by our Phishing Detector. JotForm has a tool called Phishing Detector which allows automatic suspension of forms created for phishing activities. I checked your forms and I see on one of your forms (http://www.jotform.us/form/51630470228146) have username and password field which is against our terms of use. And, also I noticed that you have added Credit Card Info field which is not allowed in JotForm.

    I have activated your account. I have also removed the fields that I mentioned to avoid your account to be suspended again. Please avoid having username and password field in your form and specially credit card info fields.


    Do let us know if you need further assistance.