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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to set Autoresponder

    Asked by hannahpetersnz on July 29, 2015 at 05:41 AM
    I am also having problems with the email to confirm to people once they have submitted the form. I have tried submitted but still have not received an email conformation which I thought I had set up. Any tips after looking at what I've got in there currently?
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    JotForm Support

    Answered by BJoanna on July 29, 2015 at 06:01 AM

    I have inspected your form and I saw that you set your Autoresponder to be conditional. However inside of conditions you did not set correct value of email field. 

    You need to set correct value inside of conditions.

    I would also suggest you to use email field instead of text box field for email address.  

    Hope this will help. Let us know if you need further assistance.