What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Downgraded?

    Asked by hbcreative on December 12, 2011 at 12:14 PM

    Recently we established that I had been charged twice unnecessarily and was told: "Unfortunately, I was not able to refund any of your previous payments since it was too long ago. Instead I changed your next payment time to December 2012. So, you will not pay anything this year. " ( http://www.jotform.com/answers/56647-Lost-Folder-Groupings#22 )

    However, I just received an email stating that my JotForm account has been downgraded. What do I need to do to ensure my account stays active and to avoid having to pay the subscription fee again unnecessarily?

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    Answered by fxr on December 12, 2011 at 12:29 PM

    I am not quite sure what happened there.

    I have reenabled your Premium subscription, your next payment of $45 SD is still set for 10-dec-2012 as per the earlier arrangement.

    I am sorry about these niggling account related issues, hopefully thats the end of them now.

    Please do let us know if you run into any more problems.

     

    Thanks. 

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    Answered by hbcreative on December 12, 2011 at 12:37 PM

    Thank you for your help, fxr.

    Under Account Settings, I still see Dec 11, 2011 as the next payment date. Any idea why that is?

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    Answered by fxr on December 12, 2011 at 12:42 PM

    Yes, I did notice that. I was just going to give it a couple of days to see if it sorted itself out. 

    Your subscription details on our payment processor definately state dec-2012 as your next billing date.

    If its ok with can you leave it a week or so to see if it sorts itself out? if it doesnt update then I will escalate it to our developers to get it changed.

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    Answered by hbcreative on December 12, 2011 at 02:02 PM

    That sounds fine. I'll check again in a week.

    Thanks for your help! Fast & effective customer service as always :-)

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    Answered by hbcreative on December 19, 2011 at 09:10 AM

    I checked the account settings page again today and it still says December 11th, 2011. Any ideas?

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    Answered by fxr on December 19, 2011 at 10:40 AM

    Yes, I see that. I believe this is just a glitch on our system related to when additonal time was added to your subscription for overpayment(s).

    The most important data, in this case, is what your account on Plimus says your next billing date will be. I have checked and confirmed that your next billing won't be until 10-dec-2012, so there really is nothing to worry.

    Now having said that, I will forward the issue to our developers to see if we can get that 'Next Billing date' on JotForm updated for you. 

     

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 21, 2011 at 02:57 AM

    Sorry about that. The date on the Account Settings page is now fixed.