Widgets are not loading on Android mobile device when form is on SSL protocol

  • Profile Image
    JLLeasing
    Asked on July 29, 2015 at 08:52 AM

    when I send my form to iPhone people can sign them but when I send the form to android the sign shows up but not able to sign the form, I don't know if it is something to do with settings on the phone or with the form.  

  • Profile Image
    Charlie
    Answered on July 29, 2015 at 10:58 AM

    Hi,

    Apologies for the inconvenience. I checked your website and indeed the widgets at the bottom are not showing.

    I believe the problem is that when the form is using SSL protocol (https://), the widgets are not loaded properly.

    I'll forward this immediately to the widget team to have it checked. We will update you as soon as the problem has been fixed.

  • Profile Image
    TitusN
    Answered on October 30, 2015 at 05:47 AM

    Hello,

    You should now be able to work with Android 4.4 Devices - the signature widgets will display as expected:

    Please check - If you have additional issues - please let us know.

    Thanks!