What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Widgets are not loading on Android mobile device when form is on SSL protocol

    Asked by JLLeasing on July 29, 2015 at 08:52 AM

    when I send my form to iPhone people can sign them but when I send the form to android the sign shows up but not able to sign the form, I don't know if it is something to do with settings on the phone or with the form.  

    Page URL:
    https://secure.jotform.us/JLLeasing/JLLeasingTimesheet

    Android use can't settings send the form sign the form
  • Profile Image
    JotForm Support

    Answered by Charlie on July 29, 2015 at 10:58 AM

    Hi,

    Apologies for the inconvenience. I checked your website and indeed the widgets at the bottom are not showing.

    I believe the problem is that when the form is using SSL protocol (https://), the widgets are not loaded properly.

    I'll forward this immediately to the widget team to have it checked. We will update you as soon as the problem has been fixed.

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    JotForm Support

    Answered by TitusN on October 30, 2015 at 05:47 AM

    Hello,

    You should now be able to work with Android 4.4 Devices - the signature widgets will display as expected:

    Please check - If you have additional issues - please let us know.

    Thanks!