Unable to submit the form over iPhone 4

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    KarlaBeck
    Asked on July 29, 2015 at 01:16 PM

    Hi there.

    I use Jot Form for employees time cards online as they are out in the field and they are to turn in their forms every day. There has always been a problem with using an I Phone 4 - the older version. Two of the employees use an I-phone 4 and the form either doesn't work or they are not receiving the email confirmation. I tested it on an I-Phone 4 and they are correct. I cannot submit form. I have added a widget and it works with tablets and androids no problem. I am stumped as to what to do.

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    Ben
    Answered on July 29, 2015 at 02:32 PM

    I took a look at your website and I can see that you are embedding your form over js embed option. This code is great, but it is susceptible to conflicts and various other issues, amongst one of them being that it is not working great on mobile phones (some of them - depending on few different things).

    Now what I would suggest is to try to open the form directly over the same iPhone 4 devices and see if that has the same issue: http://form.jotform.us/form/51604582546154

    Do let us know how it goes and we will help you sort it out from there, based on your feedback.