What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are receiving an error when submitting a form with PayPal payment processing tool

    Asked by LGHmarathon on July 29, 2015 at 04:01 PM

    I created a form and when I tested it, I received an error message after I click the submit paypal button. I spoke with Paypal and they've requested that I speak to JotForm and that the error could be on your end.

    Page URL:
    http://www.lghmarathon.org

    paypal button JotForm PayPal
  • Profile Image

    Answered by Ben on July 29, 2015 at 05:22 PM

    Can you please tell us what is the form that you are having these issues on and what is the exact error that you get.

    Knowing these it will be easier for us to check it out and help you resolve the issue.

  • Profile Image

    Answered by LGHmarathon on July 29, 2015 at 05:35 PM

    PAP, Marathon Package form

    Error Message below:

    Security Error

    Security Header is not valid.

     

    Thank you,

  • Profile Image

    Answered by LGHmarathon on July 29, 2015 at 05:47 PM

    http://www.lghmarathon.org/#!book-your-trip/cls2

    Try the above link to test the form

    Thanks,

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 29, 2015 at 11:50 PM

    Seems like you have embedded the form using the SSL (Secure version) and since the site itself it's not secure, but on the standard HTTP protocol, then it's giving you this error.