What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've changed some fields on Form and all data is lost

    Asked by Burkhart on July 29, 2015 at 05:57 PM

    If you change a form after users have submitted data all day long, does this data completely disappear? If the fields change/delete...etc. Is all the data gone forever?



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    JotForm Support

    Answered by Kiran on July 30, 2015 at 12:16 AM

    Since the fields are not available on your JotForm, the data already collected cannot be displayed in the submission data. I think that the data related to these fields is not deleted from the database. Could you try restoring the form to the previous version before you delete the fields to retrieve the data of the fields deleted from your JotForm. Please refer to the guide below that can help you in restore your JotForm to an earlier version.


    Let us know if you need any further assistance. We will be happy to help.


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    Answered by Burkhart on July 30, 2015 at 05:14 PM

    Luckily, I didn't delete them altogether. I altered a few & I was able to see the info again. Whew! Good to know, though.

    Thank you!

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    JotForm Support

    Answered by Chriistian on July 30, 2015 at 09:31 PM



    On behalf of my colleague, Kiran, you are welcome. Glad to hear that you can now see the submitted data again. 


    Do let us know if you need further assistance.