- BurkhartAsked on July 29, 2015 at 05:57 PM
If you change a form after users have submitted data all day long, does this data completely disappear? If the fields change/delete...etc. Is all the data gone forever?
- JotForm SupportKiranAnswered on July 30, 2015 at 12:16 AM
Since the fields are not available on your JotForm, the data already collected cannot be displayed in the submission data. I think that the data related to these fields is not deleted from the database. Could you try restoring the form to the previous version before you delete the fields to retrieve the data of the fields deleted from your JotForm. Please refer to the guide below that can help you in restore your JotForm to an earlier version.
Let us know if you need any further assistance. We will be happy to help.
- BurkhartAnswered on July 30, 2015 at 05:14 PM
Luckily, I didn't delete them altogether. I altered a few & I was able to see the info again. Whew! Good to know, though.
- JotForm SupportChriistianAnswered on July 30, 2015 at 09:31 PM
On behalf of my colleague, Kiran, you are welcome. Glad to hear that you can now see the submitted data again.
Do let us know if you need further assistance.