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    What is the incomplete payment button for?

    Asked by EighthDay on December 12, 2011 at 09:49 PM

    If i check my payment submissions and a payment is listed as incomplete, what happens if I push complete payment?  Does it have any affect on the person's submission?

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    JotForm Support

    Answered by idarktech on December 12, 2011 at 10:26 PM


    If you choose to complete the said submission, it will record to your data as completed (1 record of payment submission) but no payment was actually made.  So it will be best to keep it there as is until payment is actually made by the person who submitted the form or you may wish to delete them if you're certain that the payment will not push thru.

    Completing a pending submissions might also mean "I received the payment by check so I am including this submission" or "this user has sent the payment using another payment gateway so need to complete this". 

    Completing pending submissions will not send a reminder email to the person who abondened the payment.

    Hope this helps.