What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my account?

    Asked by texstarweb on December 13, 2011 at 09:03 AM

    I need to cancel my account, however the cancel button brings me to Plumus?

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    JotForm Support

    Answered by liyam on December 13, 2011 at 10:47 AM

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on December 15, 2011.

    Feel free to subscribe again to us anytime!  You can also get 50% off on yearly and bi-yearly packages this month by taking advantage of our End of Year Sale!

    If you have other questions or concerns, please do let us know.

    Thank you for using JotForm!