What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unsecured Form Warning on Mobile Devices during Form Submission

    Asked by tjacobson on July 31, 2015 at 01:34 PM

    I noticed that your last response indicated that the secure mobile form issues were fixed on June 22, 2015.

    I think the issue may have reemerged as I have had a couple of calls from our customers indicating that they are getting the message "This form is not secure. Are you sure that you want to submit it?" when they click submit on our forms. I also was able to recreate the same issue on my phone. I tried using one of the solutions earlier in this thread by removing the /form/ from the URL but I got the same error message upon submission. 

    Do you have any other suggestions on what we need to do to fix this?

    secure secure form
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    JotForm Support

    Answered by KadeJM on July 31, 2015 at 03:04 PM

    From my understanding of this response that you'd placed in a related issue you've mentioned that you are now experiencing a similar yet re-emergence of this issue on your end.

    I noticed you have several forms. So to test this more accurately please provide us with a link to whichever form(s) of yours that you are experiencing this issue on so we can investigate it.

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    Answered by tjacobson on July 31, 2015 at 04:17 PM

    Sure thing; here's the link to the form: https://secure.jotformpro.com/form/40164564722957

    Thanks!

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    JotForm Support

    Answered by Mike on July 31, 2015 at 06:47 PM

    Thank you for provided details. We have escalated a bug report ticket about this issue to our developers.

    We will keep you updated via this thread.

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    JotForm Developer

    Answered by hasan on August 03, 2015 at 03:35 AM

    Hello,

    I'm sorry for the trouble. After I cleared your form caches on our end the issue is fixed. I tried your form. Could you please try it and let me know if the issue persists?

    Thank you for letting us to know. Have a nice day!

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    Answered by tjacobson on August 05, 2015 at 12:28 PM

    No problem, I tried submitting this form again using my iPhone 5 and I got the same message saying that the form was not secure. I tried this on August 3rd when you first sent the response and then gave it a couple of days to see if it would work today but to no avail. Any other ideas?

    Thanks.

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    JotForm Support

    Answered by BJoanna on August 05, 2015 at 02:51 PM

    I will inform our developer and we will update you additionally via this thread. 

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    JotForm Support

    Answered by alp_deniz on August 05, 2015 at 06:57 PM

    Hello,

    We have checked the issue again, and discovered that the problem is caused by your "custom thank you page", as it redirects the user to your page which is insecure (begins with http://). Additionally, the website doesn't have a valid SSL certificate, which also disables us to prevent the mentioned warning by changing your form's  'custom url' protocol to HTTPS.

    You may like to activate a valid SSL certificate and modify "Custom Thank you URL" to its HTTPS version to solve this issue permanently.

    Please let us know your thoughts about to issue, to see how we can assist you more.

    Kind regards

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    Answered by tjacobson on August 06, 2015 at 10:15 AM

    Alright, we'll have our I.T. dept. check into that. Thanks.

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    Answered by Ben on August 06, 2015 at 11:01 AM

    In my colleague's name you are welcome.

    Do let us know how it goes and if you have any further issues or questions and we would be happy to assist with them.