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  • Profile Image

    Wishbox not loading on my Dotnetnuke site

    Asked by deerockfl on December 13, 2011 at 11:06 AM

    Site: http://www.cefsuncoast.org

    Thanks in advance

    -Dee

    Page URL:
    http://www.cefsuncoast.org

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    JotForm Support

    Answered by Mike_T on December 13, 2011 at 06:07 PM

    Thank you for contacting us.

    Unfortunately, the problem is not completely clear for me. I see the Wishbox button on several pages within your site. Are you trying to put the Wishbox on the main page of your site?

    Note: you are loading the following image on your main page http://www.cefsuncoast.org/Portals/0/JessAdamclubpic.JPG, it is large for web 2.8 MB, you may want to optimize it in order to improve site loading speed.

    Please let us know if you are still facing some problem with the Wishbox.

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    Answered by deerockfl on December 14, 2011 at 09:15 AM

    Yes, I'm trying to get wishbox to load on my main page.

    I can't seem to get it to work. I removed the image and add the Wishbox script. When I click the button it just say loading (but it doesn't load). Do you think I need to optimize more of my image files?

    Thanks

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    Answered by deerockfl on December 14, 2011 at 09:28 AM

    I've be testing my main page and Wishbox appears to have a problem loading. The bottom image on my page and the fundraising progress bar near the top of the page.

    If i scroll to areas were those two items don't appear I can load Wishbox.

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    Answered by fxr on December 14, 2011 at 06:01 PM

    There appears to be an issue in a script on your webpage.

    I believe its a google tracking script. 

    Can you remove it from your site (temporarily at least) to see if Wishbox then works ?

     

    I am not too sure if that is the culprit as there is a fair bit of javascript on your webpage but its worth doing a quick test. 

    I have a feeling there may be a javascript bug on your webpage even without the Wishbox code embedded.  It may be worth removing the Wishbox code, if removing that script doesnt help, and ensuring your pages javascript isnt reporting any errors without the Wishbox code added.