What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications not being sent on 2015-08-01

    Asked by mikebull on August 01, 2015 at 11:01 AM

    We're not receiving emails from customers who have applied using our finance service.

    This started happening today (1/8/15) and is not working for ALL of our domains, and we're loosing customers as we speak. Is there an issue with your service?

    JotForm Emails domains
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    JotForm Support

    Answered by Boris on August 01, 2015 at 02:37 PM

    There was an issue today with one of our outgoing email servers (Amazon SES) that is now resolved. The emails have been delayed, but have been sent as soon as developers were able to resolve this issue.

    I have checked your email history, and it seems that all the emails have now been sent to you successfully. Please check if you have received these emails.

    Thank you for your understanding, and please accept our sincere apologies for the inconvenience.