What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is the phone number validation not effective?

    Asked by deliverygurullc on August 02, 2015 at 04:33 AM

    Please help me understand what it is that I need to do to stop this 2234567899 as opposed to (223) 456-7899

    In addition I have required fields based on entry that are not being required. It seems like I had better data validation before I tried enforcing data validation. I just need to know what it is that I need to do to fix this continued problem. I have a theory that the issue is from pre-filled forms my customers are maybe using from a template that has since greatly changed. Please advise to help me correct this
    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 02, 2015 at 06:59 AM

    I have cloned and tested your from and it seems that you have solved your problem with phone number field. It is showing like this.

    Input mask is turned On and Mask value is set to this format (###) ###-####

     I have moved your other question to separate thread and we will provide you an answer there shortly. http://www.jotform.com/answers/626050 

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 02, 2015 at 07:14 AM

    Sorry but I tested your form not your website. I was able to reproduce mentioned problem when I tested your website. 

    Please follow instructions provided on other thread in order to fix your problem. 


  • Profile Image

    Answered by deliverygurullc on August 02, 2015 at 07:15 AM

    Yes, it does seem that way. However, that is not the case. In fact, whether I use the mask fill validation option or not, I can not figure out how to enter a number and without the "appearance" of validation taking place. I don't know how they're doing it and neither do they but they are and it is happening. I have even tried coping and pasting a non-formatted number and it's instantly fixed. Non-the-less, I am receiving submissions with phone numbers like this 1234567899. It seems to be, for the most part, the same people. Forms are being submitted missing the required fields. Important ones too. We can't deliver without an address but yet we seem to be getting an increasing amount of submissions that are missing that and other required fields as well.

    We switched to Jotform from Google forms because of a tracking service that we were using told us we needed to step our form up for the purposes of address validation. They need auto-forced address selections but split up in separate fields. Data validation has been an issue since day one and the mounting problems that continue to arise as a result of the lack thereof. 

    I can only imagine, because I have yet to resolve, that the problem has got to be from prefilled forms that are being used but were created prior to the many conditional rules I have recently created. Idk, I just need it resolved somehow. Please re-advise. Thanks

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 02, 2015 at 09:10 AM

    I have tested your embedded form one more time and it seems that issue with phone number field and conditional field that were not showing is now fixed. 

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by deliverygurullc on August 02, 2015 at 09:15 AM
    Thank you very much!
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 02, 2015 at 11:52 AM

    On behalf of my colleague, BJoanna, you are very much welcome!  Should you have any other question/s, please feel free to let us know by opening a new thread and we will be glad to help you. Thank you.