What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error creating Fillable PDF Form

    Asked by acdapa on August 02, 2015 at 11:49 AM

    When I try to convert my form to a printable pdf, I get the following error:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>B7C7C2F2B4FFA37E</RequestId>

    <HostId>

    cz8GZaesgKVLPzAXe9keu+9yFQ9JgbppksTIFTzOpuX/OcvHsKDeLuPoNK7Nu5Ti

    </HostId>

    </Error>

  • Profile Image
    JotForm Support

    Answered by jonathan on August 02, 2015 at 03:25 PM

    I was able to reproduced the problem as well. When I tried creating a Fillable PDF Form using my test form, I got the same XML Error /Access Denied.

     

    I have submitted a bug ticket report to our higher team support.

    We will let you know as soon as we have fixed on this.

     

    Thanks.

  • Profile Image

    Answered by CTSemAdmis on August 03, 2015 at 03:31 PM

    I'm also

    getting the same error message, same process
  • Profile Image
    JotForm Support

    Answered by jonathan on August 03, 2015 at 03:51 PM

    @ CTSemAdmis

    We will resolve your issue here https://www.jotform.com/answers/627142

    Thanks.

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    JotForm Support

    Answered by liyam on August 16, 2015 at 11:43 AM

    Hello,

    As of testing, it appears that the issue is already fixed.

    Please let us know if the problem persists on your end.

    Thanks.