What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to view encrypted submissions

    Asked by csvform on August 03, 2015 at 08:46 AM
    I "hold the key" for the encrypted data however, I can't seem to make anything viewable? Its all encrypted. How do I view the submissions?
    Page URL:
    https://secure.jotform.us/form/51264499135157

    Submissions encrypted data
  • Profile Image
    JotForm Support

    Answered by BJoanna on August 03, 2015 at 11:42 AM

    If I understood you correctly you are unable to view your encrypted submissions and you have a key.

    Please try following:

    1) Clean cache in your JotForm account

    2) Logout from your account

    3) Clean cache in your browser and close browser.

    4) Again login on my JotForm account

    When you create an encrypted form, the private key is given to you to download it. This file should be in your Downloads folder if you have not moved it, or saved in some other location.

    My colleague Mike has given a nice explanation of how you can find it in this thread: Unable to view the information submitted via an encrypted form?

    Hope this will help. Let us know if you need further assistance.