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  • Profile Image

    Thank you page is not mobile friendly

    Asked by calvaryftl on August 03, 2015 at 09:01 AM

    Our Calvaryftl.org Feedback form is using the default thank you page. When viewed on iPhone, all you see is a blank white page. If you pinch zoom out, you find that the thank you text is there, but off screen. This page needs to be set up for proper display on iPhone, and probably Android too.

    Page URL:
    http://calvaryftl.org/

    Mobile mobile friendly feedback form
  • Profile Image
    JotForm Support

    Answered by Welvin on August 03, 2015 at 11:56 AM

    You've changed the thank you settings to the Thank You message (3rd option). Please let us know if the problem persists so we can check it further.

    Thanks

  • Profile Image

    Answered by calvaryftl on August 04, 2015 at 01:27 PM

    Hi. Yes, I changed it, but that option is also not mobile friendly. What I did to make it work was left justify the text, and I made the second line small enough that it fit the small screen. The viewport needs to resize automatically for mobile.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 04, 2015 at 01:44 PM

    The thank you message page will utilize your form height/width so you should supposed to see it fine even if using the default formatting. In fact, it's popup feedback page and nothing there that should create a conflict.

    You are currently using our WP Plugin, right? How about embedding your form directly into the page using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code?

    Thanks