What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Phone number validation does not work for all countries

    Asked by Sentinelvolvo on August 03, 2015 at 10:44 AM

    Hi,

    I only started using your services as an alternative to mail chimp and as a quick sign up method for our customers, as mailchimp requires a confirmation click before customers customers are signed up and in that process we are always losing customers.

    But when i was doing the integration using the API key from mail chimp, i had to match up all the required fields. The only problem is that on your form, the phone entry is set up to US (I think) phone numbers, requiring area code. We don't have that in the UK. So I decided to use a simple number box field. Which is not being recognized by your system when integrating to mail chimp's phone field. So for now, i can't do the integration as it would mess up my mail chimp list, if I change it there.

    So, here is the suggestion. You could have an option to have the phone number as usa AND other countries.

    Hope you will be able to do it soon and then i will love your platform even more :)

    Best

    Vitor 
    www.sentinelcars.co.uk
    The Leading Volvo Centre in London

    phone field problem phone number love
  • Profile Image

    Answered by AaronSiciliano on August 03, 2015 at 11:25 AM

    I understand that the phone number formatting in England does not work always work with the phone validation tool. Unfortunately for mail chimp you are required to use this feature to capture the phone number properly. I will send this ticket up to the developers as a feature request for modification of the phone number validation.