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    I am getting an error when trying to Pdf my form eithe rin IE or chrome

    Asked by elga.usa on August 03, 2015 at 02:14 PM

    I am getting an error when trying to Pdf my form eithe rin IE or chrome

    AccessDenied

    Access Denied

    E06D6D97358A947B

    J8ROfm6rKDkk6xGhhBjb5Qyw5v8hgBiDMahnkmL3h71DKrL+8XtHKqKwwVlZ0RQO8y5Gyai3aYg=



    This is a re-post of a comment on Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    OR Getting
  • Profile Image
    JotForm Support

    Answered by david on August 03, 2015 at 02:36 PM

    Hi,

    Make sure you are fully logged in to your account before trying to create a PDF of your form.  Clear your browsers cache/cookies and then log back in to ensure that you are.  I just checked the fillable PDF creator from the "My Forms" section of my account and I was able to create them without issue. 

    If you still have the same error, let us know the form you are working on and we will be happy to see what the issue is.

  • Profile Image

    Answered by elga.usa on August 03, 2015 at 04:29 PM
    Hi David
    Thanks for trying to help, I am trying to work on the I Found Water! form
    I logged out, deleted cookies in both chrome and IE
    the chrome message I received is below
    [image: Inline image 1]
    The IE message I received is below
    [image: Inline image 1]
    *Thank you,*
    *ELGA LabWater, USA *
    Office +1-630-343-5251 / Fax +1-630-910-4798
    5 Earl Court, Suite 100 • Woodridge • IL • 60517
    www.elgalabwater.com




    ...
  • Profile Image
    JotForm Support

    Answered by david on August 03, 2015 at 04:47 PM

    I was able to reproduced the problem as well. When I tried creating a Fillable PDF Form using my test form, I got the same XML Error /Access Denied.

     

    I have submitted a bug ticket report to our higher team support.

    We will let you know as soon as we have fixed on this.

  • Profile Image
    JotForm Developer

    Answered by mustafa on August 04, 2015 at 04:42 AM

    Hi,

    It was a temporary problem, I just tried your form and everything seems working now. Sorry for the inconvenience, can you please try again?

     

    Regards

  • Profile Image

    Answered by elga.usa on August 04, 2015 at 09:10 AM
    All Working now - thank you everyone
    *Thank you,*
    *ELGA LabWater, USA *
    Office +1-630-343-5251 / Fax +1-630-910-4798
    5 Earl Court, Suite 100 • Woodridge • IL • 60517
    www.elgalabwater.com




    ...