What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [Stripe] Error - Expired API Key provided: pk_test_

    Asked by jhwk1969 on August 03, 2015 at 03:21 PM

    What does this error code mean


    We finally got the discount code straightened out for the Letting Go Workshop, but then was told a person went to go register and got the following error code. 

    What does this mean and how do I fix it?


    Expired API Key provided: pk_test_********************MGWw. Platform access may have been revoked.


    Please help,


    Thank you,


    Abby Young

    Page URL:

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    JotForm Support

    Answered by Mike on August 03, 2015 at 04:30 PM

    Thank you for contacting us.

    It seems that your form is connected with Stripe using outdated API keys. I would like to suggest adding your current Stripe API keys via Payment Wizard.

    [Stripe] Where do I find my API keys?

    To run the form in a test mode use Test keys, and when you are ready switch to the Live keys.

    If you need any further assistance, please let us know.

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    Answered by PLS  on June 28, 2017 at 09:08 AM

    I have a yardbook & I'm setup with stripe for credit card payments but my customers is trying to make a payment and there's the pop up saying my Api code is expired and not performing what is that and what does that mean?
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    JotForm Support

    Answered by Nik_C on June 28, 2017 at 10:47 AM


    since this is an old thread, I opened a new one here: https://www.jotform.com/answers/1186008

    Thank you!