What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have been using JotForm for months and I just tested 4 of my forms and they are not being submitted.

    Asked by GRTS on December 14, 2011 at 10:35 AM

    The email notifications are coming through but when I check my form page, there hasn't been anything submitted.


    Are you all running some type of update or is something just broken? 

    Page URL:

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    Answered by fxr on December 14, 2011 at 10:54 AM

    Sometimes it takes a little time for secure forms to have their submissions replicated onto www.jotform.com.

    Can you please try logging into your JotForm at https://secure.jotform.com and checking for your form submissions there ?

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    Answered by GRTS on December 14, 2011 at 11:00 AM

    Thanks!  This worked - should I just use the https://secure.jotform.com  from now on to check submissions?

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    Answered by fxr on December 14, 2011 at 11:16 AM

    I suggest to keep using www.jotform.com as much possible, but if you do need to access to  SSL submissions quickly after a form may have been submitted use https://secure.jotform.com

    A lag of more than a couple of hours of your submissions replicating onto www.jotform.com should not be a regular occurence.

    Make sure to keep creating your forms on www.jotform.com.

    Hope that helps.