suddenly am running out of space!

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    draivika
    Asked on December 14, 2011 at 10:41 AM

    I have an annual membership at premium rate, but suddenly my account has been downgraded. Help please.

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    draivika
    Answered on December 14, 2011 at 10:45 AM

    Okay, I nkow what happened, but I need your help to fix it. I have an account created under one email which Is the free plan, and one under a different email fo the premium plan. The WRONG ONE GOT RENEWED. Now my free plan has 1000 submissions and my premium account has been downgraded. Please fix asap.

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    fxr
    Answered on December 14, 2011 at 11:01 AM

    Is this 'draivika' account the one you want to made Premium?

    What is the ID of the 'Free' account that has been accidentally upgraded to Premium?

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    draivika
    Answered on December 14, 2011 at 02:42 PM

    it  is awhitted

     

     

    I wish you had a non public place to habndle support requests.

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    draivika
    Answered on December 14, 2011 at 02:43 PM

    Yes draivika should be the premium

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    fxr
    Answered on December 14, 2011 at 03:04 PM

    Premium members can mark support requests as private so only JotForm support and the customer can see the thread. 

    We can also mark threads as private, which I have done to this one.

    --

    I have switched the subscriptions as per your request, you may need to log out of your JotForm account and back in to see the change. 

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    draivika
    Answered on December 14, 2011 at 04:20 PM

    Great thanks! 

    To avoid this issue in the future do I need to do anything on my end?

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    fxr
    Answered on December 14, 2011 at 04:27 PM

    No. As long as the subscription remains active your draivika account will stay Premium. 

    The change has been manually made on the server. It shouldnt happen again.