What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    suddenly am running out of space!

    Asked by draivika on December 14, 2011 at 10:41 AM

    I have an annual membership at premium rate, but suddenly my account has been downgraded. Help please.

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    Answered by draivika on December 14, 2011 at 10:45 AM

    Okay, I nkow what happened, but I need your help to fix it. I have an account created under one email which Is the free plan, and one under a different email fo the premium plan. The WRONG ONE GOT RENEWED. Now my free plan has 1000 submissions and my premium account has been downgraded. Please fix asap.

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    Answered by fxr on December 14, 2011 at 11:01 AM

    Is this 'draivika' account the one you want to made Premium?

    What is the ID of the 'Free' account that has been accidentally upgraded to Premium?

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    Answered by draivika on December 14, 2011 at 02:42 PM

    it  is awhitted

     

     

    I wish you had a non public place to habndle support requests.

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    Answered by draivika on December 14, 2011 at 02:43 PM

    Yes draivika should be the premium

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    Answered by fxr on December 14, 2011 at 03:04 PM

    Premium members can mark support requests as private so only JotForm support and the customer can see the thread. 

    We can also mark threads as private, which I have done to this one.

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    I have switched the subscriptions as per your request, you may need to log out of your JotForm account and back in to see the change. 

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    Answered by draivika on December 14, 2011 at 04:20 PM

    Great thanks! 

    To avoid this issue in the future do I need to do anything on my end?

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    Answered by fxr on December 14, 2011 at 04:27 PM

    No. As long as the subscription remains active your draivika account will stay Premium. 

    The change has been manually made on the server. It shouldnt happen again.