What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is it mandatory to use Mandrill?

    Asked by PastBook on August 03, 2015 at 11:54 PM

    Is it mandatory to use Mandrill?

    Unfortunately it seems so! I set up an SMTP account based on AWS SES and the 'From email' field doesn't show up!

    Please advice. Thanks

    This is a re-post of a comment on Set The Sender Email Address With Mandrill Account

  • Profile Image

    Answered by Sammy on August 04, 2015 at 03:55 AM

    The from email field was removed in a recent update to the email template, you only need to specify the sender email and name.


  • Profile Image

    Answered by PastBook on August 04, 2015 at 01:35 PM

    Not sure if I understand your answer.

    I've 2 email accounts setup as 'email/sender' SMTP in JotForm.

    If I use the one that uses Mandrill - I see the "From email" (that allow me to use a form field as 'from' email).

    If I use the one that uses Amazon SES - The "From email" doesn't appear. WHY?

    My question still stands: is it mandatory to use Mandrill as SMTP server to be able to use a form field as email sender?


    Hope to hear back soon.


  • Profile Image

    Answered by Sammy on August 04, 2015 at 02:07 PM

    Sorry for the confusion, it is advisable to use mandril if the email you are sending from is from the yahoo domains, this is due to restrictions on using yahoo emails to send emails from outside their servers.

    For non yahoo emails it is not mandatory to use mandrill.

    The reason why the mandrill options provides the from email is because the default option will show the email as origination from mandrill or mailchimp, the from email allows it to override this default behavior.

    For other emails it is not required since the from email will be the actual email used in this case.

    I hope this clarifies your question regarding the mandrill behavior

  • Profile Image

    Answered by PastBook on August 04, 2015 at 06:28 PM

    So the question is why I can't use another Mandril-like service (such as AWS SES) to set the "From E-Mail" ?

    Mandrill has some issue that are causing mails to do not be delivered (http://stackoverflow.com/questions/25657947/mandrill-emails-not-reaching-any-mailbox-but-mandrill-showing-status-delivered) and I need a more reliable solution that still allows me to have the "From" email set with a form field.

    How can I do that?


  • Profile Image
    JotForm Support

    Answered by Chriistian on August 04, 2015 at 10:05 PM



    I checked the setup of one of your form and I can see that you have successfully added different sender emails. See screenshot.


    Can you provide to us the email and link or name of the form where you encounter this issue so we can further check? And also, have you tried setting the email using your own SMTP server details? You can check this article for more information: Send Form Emails From Your Own Email Address


    We will wait for your response.