What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment form not processing

    Asked by saveblackwater on December 14, 2011 at 12:04 PM

    I have been using a payment form created with jotform for quite a while now. Yesterday it processed a payment at approximately 4:45 pm just fine.  However after that it will not allow submissions.  It keeps telling everyone that the Donation portion of the form is a required field even though it has been filled out.  Can you help please?

    I have already checked the integration, etc. and can't find it.  The account name is saveblackwater.

    It is rather urgent that I get this fixed.  Thank you!

    Page URL:
    http://www.saveblackwater.org/donate2.html

  • Profile Image

    Answered by saveblackwater on December 14, 2011 at 12:14 PM

    Well I figured out the problem but now it is telling me that it won't allow multiple submissions.  I have checked the form and multiple submissions is definitely enabled.  PLEASE  I HAVE TO GET THIS FIXED RIGHT AWAY!!

     

  • Profile Image

    Answered by fxr on December 14, 2011 at 12:22 PM

    You have 'Strict Check' enabled on your form, if you want to allow the same user to have multiple submissions of the form change it to 'No Check'

     

     

    Its on the Setup & Embed toolbar, Preferences -> Advanced Settings

  • Profile Image

    Answered by saveblackwater on December 14, 2011 at 12:25 PM

    Well the problem is not that. It is that we had a submission at 4:45 pm yesterday and now it won't let anyone else submit.  they get a message that says that multiple submissions are not allowed.  Different individuals with different credit cards in completely different locations. 

     

  • Profile Image

    Answered by fxr on December 14, 2011 at 12:29 PM

    OK.

    Can you please just try changing it? as I see nothing else much wrong the form.

  • Profile Image

    Answered by saveblackwater on December 14, 2011 at 12:53 PM

    I have no explanation but I switched to loose check and it worked.  We had used strict check for several months with no problem.  I am a bit perplexed.  However, I am just glad to have it fixed.  Thanks!!!

  • Profile Image

    Answered by fxr on December 14, 2011 at 02:21 PM

    OK, good to hear that. With it be a donation form, I really don't think limiting users to only one submission is necessary.