I got an email asking me to upgrade to a paid plan and lock in the current rates.

  • HumanePinellas
    Asked on August 4, 2015 at 10:41 AM
    I got an email asking me to upgrade to a paid plan and lock in the current rates. But we are already on a paid plan. Are our rates going to increase?
  • Welvin Support Team Lead
    Replied on August 4, 2015 at 12:15 PM

    Our apologies. There's no need to upgrade or change your plan. 

    That email was actually only intended for free users. You will keep your existing low prices as long as you are a subscriber. All existing subscriptions are grandfathered. The new prices only apply to new subscriptions. 

    Thanks

  • HumanePinellas
    Replied on August 4, 2015 at 12:18 PM

    OK, thank you for your quick response.