What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got an email asking me to upgrade to a paid plan and lock in the current rates.

    Asked by HumanePinellas on August 04, 2015 at 10:41 AM
    I got an email asking me to upgrade to a paid plan and lock in the current rates. But we are already on a paid plan. Are our rates going to increase?
    email rates paid plan
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    JotForm Support

    Answered by Welvin on August 04, 2015 at 12:15 PM

    Our apologies. There's no need to upgrade or change your plan. 

    That email was actually only intended for free users. You will keep your existing low prices as long as you are a subscriber. All existing subscriptions are grandfathered. The new prices only apply to new subscriptions. 

    Thanks

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    Answered by HumanePinellas on August 04, 2015 at 12:18 PM

    OK, thank you for your quick response.