What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change my current payement plan.

    Asked by fondationGFGS on August 04, 2015 at 10:46 AM

    I would like to change my current plan (9.95$ monthly payement plan) to the annual payement plan (90$).
    When I entered my credit card information, I received an error message.

    How can I fix it ? 

    Page URL:
    http://www.jotform.com/pricing

    Screenshot
    current message Annual credit card
  • Profile Image

    Answered by tidewellnewmedia on August 04, 2015 at 10:51 AM

    I am having this same issue. If you click the "2 year" subscription it tells you the following...

    Except I have not entered any new credit card information. I just want to get my yearly subscription again. Has to be a glitch in their system.

    Also how is switching from a monthly economy plan to a yearly a downgrade?

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    JotForm Founder

    Answered by aytekin on August 04, 2015 at 11:21 AM

    I have assigned this problem to one of our developers. Sorry about that. 

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    JotForm Support

    Answered by paulsimpson on August 04, 2015 at 09:33 PM

    Apologies for this error. You should now be able to alter your billing interval successfully from the billing area.

    Thank you for using JotForm