Missing submissions?

  • Profile Image
    Asked on December 14, 2011 at 03:03 PM

    I have had trouble with submitted forms not showing up in my database since last night. I logged in from one computer and they were present but have not shown up on other computers. They are secure forms and have had tried to log-out/log-in and both http/https logins but to now avail. Any suggestions?

  • Profile Image
    Answered on December 14, 2011 at 04:18 PM

    We are sorry for the inconveniences caused.

    It may take some time for databases replication between www.jotform.com and secure.jotform.com. Please log in through https://secure.jotform.com/ to see all the submissions. I see 47 submissions for your form at http://www.jotform.com and 49 submissions at https://secure.jotform.com.You can also edit them via secure.jotform.com to "move" needed submissions manually.

    Thank you for using our services.

    Please feel free to contact us if you need any further assistance.