What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing submissions?

    Asked by neuhofel on December 14, 2011 at 03:03 PM

    I have had trouble with submitted forms not showing up in my database since last night. I logged in from one computer and they were present but have not shown up on other computers. They are secure forms and have had tried to log-out/log-in and both http/https logins but to now avail. Any suggestions?

    Page URL:
    https://www.neucare.net/NeuCare/Join_Adult.html

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 14, 2011 at 04:18 PM

    We are sorry for the inconveniences caused.

    It may take some time for databases replication between www.jotform.com and secure.jotform.com. Please log in through https://secure.jotform.com/ to see all the submissions. I see 47 submissions for your form at http://www.jotform.com and 49 submissions at https://secure.jotform.com.You can also edit them via secure.jotform.com to "move" needed submissions manually.

    Thank you for using our services.

    Please feel free to contact us if you need any further assistance.