What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have assigned this to one of our developers. We will look into it and get back to your as soon as possible.
As you already have an active yearly subscription you do not need to do anything to lock in the lower rate. You subscription will automatically renew as usual on your billing date as normal.
Having said that if you still want to modify your subscription you can now do that from inside your account billing area.
Apologies for any confusion and thank you for using JotForm