trying to renew my subscription at the lower rate

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    Asked on August 04, 2015 at 11:41 AM

    I am trying to renew the subscription and lock in the price at $90 forever but system will now allow me to.

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    Answered on August 04, 2015 at 11:54 AM

    I have assigned this to one of our developers. We will look into it and get back to your as soon as possible. 


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    Answered on August 04, 2015 at 09:44 PM


    As you already have an active yearly subscription you do not need to do anything to lock in the lower rate. You subscription will automatically renew as usual on your billing date as normal.

    Having said that if you still want to modify your subscription you can now do that from inside your account billing area.

    Apologies for any confusion and thank you for using JotForm