What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    trying to renew my subscription at the lower rate

    Asked by ohauscorp on August 04, 2015 at 11:41 AM

    I am trying to renew the subscription and lock in the price at $90 forever but system will now allow me to.

    rate and system lock allow
  • Profile Image
    JotForm Founder

    Answered by aytekin on August 04, 2015 at 11:54 AM

    I have assigned this to one of our developers. We will look into it and get back to your as soon as possible. 

     

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    JotForm Support

    Answered by paulsimpson on August 04, 2015 at 09:44 PM

    Hi

    As you already have an active yearly subscription you do not need to do anything to lock in the lower rate. You subscription will automatically renew as usual on your billing date as normal.

    Having said that if you still want to modify your subscription you can now do that from inside your account billing area.

    Apologies for any confusion and thank you for using JotForm