What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HELP! Working on a deadline and have a question regarding billing!!

    Asked by RoseHernandez on August 04, 2015 at 12:53 PM

    I upgraded our account on Friday, but today received an email that the free account expired!  It says that I upgraded to Economy plan, but in our billing says that subscription expired.

     

    I am confused by this conflicting information and would like resolution ASAP.  I have several events pending and have deadlines coming up!!!

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    JotForm Support Manager

    Answered by Jeanette on August 04, 2015 at 01:18 PM

    There is nothing to worry about,  that was probably a glitch, please double check your Billing section, it says the next billing day is August 30th, 2015.

    Sorry for the confusion.