What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some Fields are Blank

    Asked by SEGURALIA on August 04, 2015 at 01:09 PM
    HelloSome of the forms are coming to us in various fields blank , you could check the reason.Eg received at 04/08/2015 12:54:44 from arantxamaza0@gmail.comThank you
    Page URL:
    www.correduriadirecta.es

    www blank forms 2015 check hello thank
  • Profile Image

    Answered by Shadae on August 04, 2015 at 01:55 PM

    Hi Seguralia,

    After reviewing your form, I am seeing that not all field have been marked as required. As such, your users are able to submit the form without completing all fields:

    If all fields should be filled out, please mark all fields as required. As such the form cannot be submitted unless it has been filled out completely.

    If you are having an issue with required fields missing information, please advise us of the fields and we will look into this further.

    Thank you

  • Profile Image

    Answered by SEGURALIA on August 04, 2015 at 02:05 PM
    hello, thank you very much for your response and speed.
    *The problem would be to required fields in which we did not get the
    information and come in white.*
    In the case of non-mandatory fields , no problem , since it is not
    necessary 100%.
    Thank you very much and greetings
    2015-08-04 19:54 GMT+02:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Profile Image

    Answered by SEGURALIA on August 06, 2015 at 03:59 AM

    hello, thank you very much for your response and speed.
    *The problem would be to required fields in which we did not get the
    information and come in white.*
    In the case of non-mandatory fields , no problem , since it is not
    necessary 100%.
    Thank you very much and greetings
    2015-08-04 19:54 GMT+02:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...

  • Profile Image

    Answered by Sammy on August 06, 2015 at 04:31 AM

    Kindly clear your browser cache and try submitting the data again the issue should be resolved now, please let us know if you still experience it

  • Profile Image

    Answered by SEGURALIA on August 06, 2015 at 05:04 AM
    Thank you, let's try . A GREETING
    2015-08-06 10:30 GMT+02:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Profile Image

    Answered by SEGURALIA on August 06, 2015 at 05:25 AM
    VERY URGENTWe've cleared the cache and is now worse we get all boxes blank .Thank you
  • Profile Image
    JotForm Support

    Answered by Jan on August 06, 2015 at 08:31 AM

    If not, then please provide the form URLs/IDs or you can share the URL of the webpage where the form is embedded so we can investigate it. 

    You can also re-embed the forms using the Iframe method to avoid script conflicts between the webpage and the form.

    We'll wait for your reply. Thank you.