What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Download All Uploads] Downloaded archive missing submissions

    Asked by VAAPresident on August 04, 2015 at 05:34 PM
    I understand and used Firefox. However, I only received downloads from 9 people. How do I get ALL the downloads from ALL the people?
    Thanks,
    Matt
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on August 04, 2015 at 05:39 PM

    The issue needs to be checked by our developers. I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will keep you updated via this thread.

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    JotForm Support

    Answered by alp_deniz on August 07, 2015 at 02:34 AM

    Hello,

    Uploaded files downloader is currently limited to a total file size of 32MB in order to stabilize timeouts while downloading with a browser. We will be working on this issue, meanwhile you may like to download your files part by part via time-range or search.

    We will update you when a solution is found. 

    Kind regards

  • Profile Image
    JotForm Support

    Answered by alp_deniz on August 10, 2015 at 12:07 PM

    Hi again,

    We have just optimized the downloader that it gets up to 250 MB and 250 files. Since your files are around the limits, I suggest that you divide your submissions to two to get all your files in two zip files.

    Please let us know your thoughts.

    Kind regards

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    Answered by DSW_Ref2 on January 27, 2016 at 09:03 AM

    I tried the "download all" button but I still only get the first 14 entries no matter what I set up as timeframe. 

    And even if this work, we might get more then 250 Uploads on one day. How can I download this? Isn't there an option like " Download the first 10 entries, the second 10 or something like this.

    I know I could use a download manager, to download all links from the Formula Excel export. But my Problem is, that I need the submission ID for every file IN the file name. What worked fine when I testet it with 10 uploads, because the zip folders are named after the ID.

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    JotForm Support

    Answered by Mike on January 27, 2016 at 10:47 AM

    @DSW_Ref2,

    We have moved your inquiry into a separate thread to be able to address it properly.

    http://www.jotform.com/answers/757541

    We will get back to you as soon as possible.