What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Even if the encryption is disabled, form displays message that form is encrypted.

    Asked by juliewelch on August 04, 2015 at 08:55 PM

    I wanted to encrypt my form but it took so long that I stopped the action.  Now my clients cannot submit and every time I open my form it is stilly trying to encrypt - even though I set my preferences back to "No."  Can you please cancel the encryption process so that my clients can submit their forms?  Thank you

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 05, 2015 at 12:39 AM

    Hello juliewelch,

    I did check your form and did not find any issue with that. You have set the encryption as "No" in form preferences. 

    I was able to submit your form successfully and though the form displays it as encrypted form, the input data is not actually encrypted. Please check the screenshot below:


    Submission screenshot:


    I have cleared your form cache from here. Can you please test your form again and see if you are able to submit your form successfully?

    Do get back to us if the issue persists.

    On the issue of "Encrypted Form" still being displayed in form even if the encryption is disabled in preferences, I am reporting it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!