What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I could not downgrade my account to free.

    Asked by alinebar on August 05, 2015 at 09:19 AM

    I've already tried twice, and the response is that my signature will be cancelled manually. However, nothing happens and my account keeps as premium.

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 05, 2015 at 12:13 PM

    Sorry for inconvenience this may caused you.

    Inside of this guide you can find out how to cancel your PayPal subscription:


    Hope this will help. Let us know if you need further assistance.