I could not downgrade my account to free.

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    alinebar
    Asked on August 05, 2015 at 09:19 AM

    I've already tried twice, and the response is that my signature will be cancelled manually. However, nothing happens and my account keeps as premium.

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    BJoanna
    Answered on August 05, 2015 at 12:13 PM

    Sorry for inconvenience this may caused you.

    Inside of this guide you can find out how to cancel your PayPal subscription:

    http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription 

    Hope this will help. Let us know if you need further assistance.