Can we combine two accounts?

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    Ukinmed
    Asked on August 05, 2015 at 09:27 AM

    I have updated to the paid version. Now I would like to combine two separate accounts. Is this possible. The paid account is under Ukinmed. Both Emily Clevenger and Rachelle Aker have been using the free version and have created forms and collected submission. I would like to transfer these forms and submission under the new Ukinmed account. I have added Emily and Rachelle as sub users. I know I can share the forms but is there a way to access the submissions on Emily and Rachelle's forms from the Ukinmed account? 

     

    Thank you for your assistance. 

     

    Emily 

    emily.clevenger@uky.edu

    859-323-9918

  • Profile Image
    BJoanna
    Answered on August 05, 2015 at 12:28 PM

    Thank you for contacting us. 

    It is possible to move forms from one account to other. However request for moving forms from one account to other must come from owner of the forms. So in you case both Emily Clevenger and Rachelle Aker have to make request so that we can move forms from their account to your account.

    Also they need to tell us ID of the forms they want us to move and username of account where they want forms to be moved.

    Hope this will help. Let us know if you need further assistance.