What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I login to update a past survey? - missing password

    Asked by Danielle McLean  on August 05, 2015 at 11:59 AM

    I have attempted to login to my account unsuccessfully since I did not note the password and it has been a year since logging in. I currently have a survey embedded into our website that needs updating and when I go to the "forgot password?" part when logging in and enter the email address associated with the account I never receive an email with reset instructions. I receive submissions from the form to this email address and therefore I should be receiving the reset info to this email as well. Please help me reset the password and login info so that I may make this edit as soon as possible. Thank you!

    survey how a Submissions forgot password login info
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    Answered by AaronSiciliano on August 05, 2015 at 12:51 PM

    You can use the forgot password tool after you click on the login button to start the password reset process.

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    Answered by Danielle  on August 05, 2015 at 12:58 PM

    It won't send me anything. I have tried that and it doesn't even confirm that I clicked "ok" to send it to the email associated with the account. I have tried doing that close to 10 times now and have received 0 emails about resetting the password. 

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    JotForm Support

    Answered by david on August 05, 2015 at 03:02 PM

    Your form was created with and unregistered guest account.  There is actually no login information associated with your form.  If you register an account using the same email address you used to create the form, in this case "danielle@lbwn.org", and the form should automatically be placed in your registered account.  You will then be able to edit the form and view the submissions.

    If the form is not automatically placed in your account after you register, let us know you would like form ID#42225400230132 moved from your Guest account to your registered one and we will be happy to move it for you.