What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error Message on Submit

    Asked by mirawhiting on August 05, 2015 at 12:12 PM

    My portrait session reserving form, which is integrated with Paypal Pro, was working fine earlier this morning, but two clients just got the following error message -- any idea what's going on?  Paypal is still saying the integration is fine, and I haven't changed anything since it worked earlier today -- both clients said they have tried multiple web browsers: 

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Page URL:

  • Profile Image

    Answered by Sammy on August 05, 2015 at 02:34 PM

    Kindly confirm that the account credentials entered in the widget are the correct ones, it can also be caused if the Paypal billing agreement is inactive or you haven't agreed on the billing agreement.

    Kindly visit this page for more information regarding the billing agreement