Error Message on Submit

  • mirawhiting
    Asked on August 5, 2015 at 12:12 PM

    My portrait session reserving form, which is integrated with Paypal Pro, was working fine earlier this morning, but two clients just got the following error message -- any idea what's going on?  Paypal is still saying the integration is fine, and I haven't changed anything since it worked earlier today -- both clients said they have tried multiple web browsers: 

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
     
     
     
     
    Jotform Thread 629601 Screenshot
  • Sammy
    Replied on August 5, 2015 at 2:34 PM

    Kindly confirm that the account credentials entered in the widget are the correct ones, it can also be caused if the Paypal billing agreement is inactive or you haven't agreed on the billing agreement.

    Kindly visit this page for more information regarding the billing agreement