What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What does "Sub users" mean on pricing page?

    Asked by Carolina on August 05, 2015 at 12:16 PM
    What does sub-users mean?
    sub user sub account user
  • Profile Image

    Answered by Ben on August 05, 2015 at 12:37 PM

    Sub Account users are accounts that can access the forms and/or submission data of the forms under your account, but which do not have access to your own account.

    Basically, your settings and payment info are safe within your own account, while you allow access to your forms data to people that need to access it and (for example) allow access to your webdesigners to only be able to access some form(s) to make edits, but to not be able to see any submitted data.

    You can see more about the actual setup here: How to Share Forms with a Sub-Account User and Creating Sub User accounts

    Of course, if you have any questions Carolina, we are always happy to answer then :)

  • Profile Image

    Answered by carolina1 on August 11, 2015 at 08:59 AM
    Hi,
    I have a question , regarding sub users. Are the sub users able to create
    surveys / forms? So say we want 10 people to create . manage different
    surveys / forms will I have only to pay for one account and then those 10
    people will be able to create/manage their own surveys or will I have to
    pay for 10 accounts? so they can each create/ manage their surveys.
    Many thanks
    Carolina

    Carolina Pereyra | Web Systems Manager
    e: carolina.pereyra@uk.bureauveritas.com
    m: +44 (0) 7814 258156 | central: 0845 600 1828
    w: www.bureauveritas.co.uk
    Bureau Veritas UK | 5th Floor, 66 Prescot Street, London, E1 8HG
    Upcoming Absences: 14th August and 19th August to 2nd September 2015
    Providing quality, health, safety, environmental and sustainability
    solutions
    to forward thinking organisations www.bureauveritas.co.uk/portfolio
    Bureau Veritas UK Limited, Registered in England & Wales, Company Number:
    1758622
    Registered Office: Suite 308 Fort Dunlop, Fort Parkway, Birmingham, B24
    9FD
    ...
  • Profile Image
    JotForm Support

    Answered by david on August 11, 2015 at 11:40 AM

    You can indeed have 1 account and share access with multiple users.  The Economy subscription, for example, would allow you to share your forms with 10 sub-users.  You would upgrade a single account, then share access to the forms from that account.  The sub-users would also have a folder in their own account that will allow them to create forms in the upgraded account.  You can manage who has permissions to which form.  They would each have their own accounts to log in to but any forms created under the upgraded account and shared with them or created by the sub-users in the shared folder, would receive the upgraded limits.