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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    your form is not sending the complete details of entries made by customers

    Asked by Gloria on December 15, 2011 at 09:01 AM

    when a customer fill form in my website as suppose to get alll the information the inputed in the email i used to receieve the information. But i don't. is there anything wrong with your system.

    Page URL:
    http://www.workplace-weekly.com

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    Answered by AtacanC on December 15, 2011 at 09:47 AM

    Can you please share the form-id with us? So we can take a look at it and find out the reason why some informations are missing.

    Thanks in advance.

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    Answered by gloria on December 15, 2011 at 10:19 AM

    FormID: 13313920240

    FormID: 13312812168

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    Answered by AtacanC on December 15, 2011 at 11:12 AM

    I've cloned your forms and made some test submissions. You've set up two different notifications. Notification 1 seems to be working fine. But notification 2 isn't working properly. Because form fields are missing in the compose email settings. There is an easy way to solve this issue. Just delete Notification 2 and recreate it. Please follo these steps below:

    First off, we have to delete Notification 2.

    - Go to My Forms page and click on edit,

    - Click on Setup & Embed then click on Email Alerts,

    - Click on Notification 2 then click on Delete E-Mail.

    Now we recreate it:

    - Click on Setup & Embed,

    - Click on Add New Email,


    - Choose Notification Email and click on Next,


    - Enter your email address to Recipient E-Mail field,

    - Click on Next,

    - Below is the structure of the Compose Email Window,


    - Click on Finish.

    Please don't forget to save your form. If you think that it's too complicated. I can also do it for you. 

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    Answered by Gloria on December 15, 2011 at 11:29 AM

    please these is too complicated. go ahead and do it for me. once you complete it let  me know and i will run a test as well on my website and see if i will get all the entries in my email. thanks

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    Answered by AtacanC on December 15, 2011 at 11:37 AM

    Go ahead and test it Gloria. And let us know if the problem persists.

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    Answered by Gloria on December 15, 2011 at 11:49 AM

    the notification 2 is working i have tested it. But notification one is not working. I need both.

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    Answered by AtacanC on December 15, 2011 at 12:08 PM

    Can you please make another test submission? We'll be waiting for your response Gloria.

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    Answered by Gloria on December 15, 2011 at 12:25 PM

    Though notification  one is not working, i will be able to know which package the vendor picked, when they make payment. the payment they make will make me know the package. so i do not want to trouble you any further. since i can get all the information they supply through notification 2 which is working. You don't need to bother again about notification one which only indicate the packaged picked. since i will know that when payment is made. Thanks

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    Answered by AtacanC on December 15, 2011 at 12:28 PM

    You're always welcome Gloria. If you have any other concerns, feel free to contact us. We'll be more than happy to assist you further.

    Enjoy using JotForm.