your form is not sending the complete details of entries made by customers

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    Gloria
    Asked on December 15, 2011 at 09:01 AM

    when a customer fill form in my website as suppose to get alll the information the inputed in the email i used to receieve the information. But i don't. is there anything wrong with your system.

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    AtacanC
    Answered on December 15, 2011 at 09:47 AM

    Can you please share the form-id with us? So we can take a look at it and find out the reason why some informations are missing.

    Thanks in advance.

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    gloria
    Answered on December 15, 2011 at 10:19 AM

    FormID: 13313920240

    FormID: 13312812168

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    AtacanC
    Answered on December 15, 2011 at 11:12 AM

    I've cloned your forms and made some test submissions. You've set up two different notifications. Notification 1 seems to be working fine. But notification 2 isn't working properly. Because form fields are missing in the compose email settings. There is an easy way to solve this issue. Just delete Notification 2 and recreate it. Please follo these steps below:

    First off, we have to delete Notification 2.

    - Go to My Forms page and click on edit,

    - Click on Setup & Embed then click on Email Alerts,

    - Click on Notification 2 then click on Delete E-Mail.

    Now we recreate it:

    - Click on Setup & Embed,

    - Click on Add New Email,


    - Choose Notification Email and click on Next,


    - Enter your email address to Recipient E-Mail field,

    - Click on Next,

    - Below is the structure of the Compose Email Window,


    - Click on Finish.

    Please don't forget to save your form. If you think that it's too complicated. I can also do it for you. 

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    Gloria
    Answered on December 15, 2011 at 11:29 AM

    please these is too complicated. go ahead and do it for me. once you complete it let  me know and i will run a test as well on my website and see if i will get all the entries in my email. thanks

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    AtacanC
    Answered on December 15, 2011 at 11:37 AM

    Go ahead and test it Gloria. And let us know if the problem persists.

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    Gloria
    Answered on December 15, 2011 at 11:49 AM

    the notification 2 is working i have tested it. But notification one is not working. I need both.

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    AtacanC
    Answered on December 15, 2011 at 12:08 PM

    Can you please make another test submission? We'll be waiting for your response Gloria.

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    Gloria
    Answered on December 15, 2011 at 12:25 PM

    Though notification  one is not working, i will be able to know which package the vendor picked, when they make payment. the payment they make will make me know the package. so i do not want to trouble you any further. since i can get all the information they supply through notification 2 which is working. You don't need to bother again about notification one which only indicate the packaged picked. since i will know that when payment is made. Thanks

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    AtacanC
    Answered on December 15, 2011 at 12:28 PM

    You're always welcome Gloria. If you have any other concerns, feel free to contact us. We'll be more than happy to assist you further.

    Enjoy using JotForm.