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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are being counted as SSL...why?

    Asked by dstac on December 15, 2011 at 03:01 PM

    The 2 forms I am using (simple contact form and inquiry form) are both being counted against my 10 SSL submissions.  I cannot see where I selected them to be secure forms or where to turn this feature off.

    Thank you.

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    Answered by AtacanC on December 15, 2011 at 03:36 PM

    A secure form's URL starts with https:// instead of the usual http:// . If you wish to make the form unsecure, please change the URL of the form in your embed code so that it will start with http://. It should look something like this:

    <script src="http://www.jotform.com/jsform/YourForm-id"></script> 

    If you have any other concerns, feel free to contact us.

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    Answered by dstac on December 17, 2011 at 03:45 AM

    None of my forms has the https:// yet they are all being counted as SSL forms against the free 10.

    Here is exactly what it shows in the "embed" field for this particular form:

    <script type="text/javascript" src="//form.jotform.com/jsform/13442248269"></script>



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    Answered by AtacanC on December 17, 2011 at 06:53 AM

    Can you please share the url of your web site with us?

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    Answered by Sladestyle on December 17, 2011 at 04:50 PM

    Yes...thank you!

    http://dstac.org/home.php  (Click the email icon on right)

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    JotForm Support

    Answered by idarktech on December 17, 2011 at 06:32 PM


    One possible reason is you have visited your form using secure page of JotForm (https://secure.jotform.com), since JotForm has an autosave feature it automatically changes your submit.php to a secure one. To fix that, simply visit your forms at http://www.jotform.com, edit your form and click on save button once. That should fix your problem.



    You are using a secure version of form, I can see that your JotForm embed code contains https:, please change that one to http: if you would like to received submissions as regular one.

    If you have further questions, please let us know. Thank you for using JotForm!