What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The updated versions of my forms are not showing on the browser

    Asked by tonyberber on August 05, 2015 at 11:00 PM

    Dear JotForm, first let me thank you for the great service you provide! My query is about the fact that I updated a bit of text from the header on two of my forms, but this change is not showing to the users. The users see the old version of my forms.

    Here are the forms:

    http://www.jotformpro.com/form/51607096479970

    http://www.jotformpro.com/form/51613958744969

    The screenshot shows the updated version of the first link on the web form editor. In the updated version, the last line of the heading was deleted, but it still appears in the version shown to the users.

    thank you

    tony

    Screenshot
    My Forms Updated web form JotForm heading
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 06, 2015 at 12:34 AM

    Hello Tony,

    Have you reverted the changes back? I did check your form and it seems to display the complete heading text. Please check the screenshot below:

     

    I did check your form's "Revision History" and it seems you have not made any changes to your form after June 20, 2015.

    I have gone ahead and updated your form to display the heading which you have shared in the screenshot. Please test your form and see if it displays the updated heading correctly.

    Thank you!