What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form data cannot be decoded

    Asked by CIWisc on December 15, 2011 at 06:16 PM

    I'm seeing multiple posts on this, but haven't seen a resolution.  I continue to get this message "Form data cannot be decoded" as I am editing my form http://www.jotform.com/form/13481548602

     

    I also get a pop-up that says that there is a lot of traffic on the jotform site.

     

    Please help me.

     

    Thank you!

    Page URL:
    http://www.jotform.com/form/13481548602

    Screenshot
  • Profile Image

    Answered by AtacanC on December 15, 2011 at 06:21 PM

    We apologize for your inconvenience. I was able to replicate the said issue. It might be a temporary glitch. Please be patient. I'm sure that it will get back to normal soon.

    Thank you very much for your understanding and patience.

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    Answered by pirco on January 12, 2012 at 06:21 PM

     

    testing jotforms and experiencing the same issue. I don't even know my form's ID since I cannot save it...

    sometimes the error message is just "Form data cannot be decoded" and other times it's the "we are currently experiencing abnormally high traffic..."

    since I see a few forum posts regarding this topic, I wonder if the form would also be unavailable to the public at large.

     

    please advise. and thank you

     

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    JotForm Support

    Answered by idarktech on January 12, 2012 at 07:23 PM

    Hi,

    Can you please try it again now and let us know if this still happens, pirco? Thanks.

  • Profile Image

    Answered by pirco on January 12, 2012 at 07:25 PM

    it's working, thank you.

    just wondering if users of my form will also experience the downtime issue or if it's only affecting form admins.

     

    thanks

  • Profile Image
    JotForm Support

    Answered by idarktech on January 12, 2012 at 07:38 PM

    Hi,

    It's only happening on the back-end/admin side, your form user's shouldn't experienced this. Thanks.