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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal: This transaction cannot be processed due to invalid merchant configuration

    Asked by btownley on August 06, 2015 at 01:21 PM

    I have a client who is trying to pay on our registration form

    http://www.jotformpro.com/form/51711775936968

     

    and he is receiving this error: "INVALID CONFIGURATION. This transaction cannot be processed due to invalid merchant configuration"

     

    Why is this doing this? I personally was able to successfully fillout the form and payment. But he has tried and failed three times. 

     

    Can you fix this? or provide me with an answer to tell him?

    Page URL:
    http://www.jotformpro.com/form/51711775936968

    registration form paypal pro payment form
  • Profile Image
    JotForm Support

    Answered by Mike on August 06, 2015 at 02:08 PM

    The issue is most likely related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that your PayPal account is ready to accept PayPal Payment Pro transactions. You might consider contacting PayPal Support to get the assistance in this case. Thank you.