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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form builder not saving the changes

    Asked by westlakeavtf on August 06, 2015 at 07:26 PM

    Spent all day working on a form and the Save feature is just spinning. When I open another browser window and check my forms, a MUCH earlier version is all that exists. Have I lost a day's work?

    Screenshot
    earlier version not saving changes not saved
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    Answered by berilokten on August 07, 2015 at 03:04 AM

    Hi,

    You can  clear your browser cache and you can use  Form Revision tool for not  loosing your work.

    Here is what to do;

    1) Click on "My Forms"

     

    2)Click on More on your form and search "Revision History"

     

    3) On the left side, you will see a list of revisions for your form.

    Let us know if you are still having issue for saving.

    Thank you.

     

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    Answered by westlakeavtf on August 07, 2015 at 08:45 AM

    The changes to the form did not save. I did copy the page source code. Can you help me resurrect it with the code?

     

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    JotForm Support

    Answered by Welvin on August 07, 2015 at 10:37 AM

    If you mean the embedded form is not showing the changes in the form builder, please try re-embedding it. This time, use our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Thanks

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    Answered by westlakeavtf on August 07, 2015 at 10:46 AM

    No - it's not an embed issue. The spinning save icon means that all the changes I made from about 230 PM yesterday never saved  There are no versions to embed after that time frame, and I made changes all the way up until about 8 pm last night.

    I just built another form and it's doing the same thing. And I signed up for a paid account. Still spinning.

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    JotForm Support

    Answered by Welvin on August 07, 2015 at 11:34 AM

    Did you try looking for the changes under the revision history section? If not, please give it a try as originally suggested by my colleague.

    Here's a complete guide: http://www.jotform.com/help/294-How-to-View-Form-Revision-History.

    If you will find it there, just simply click the "Revert to this version" icon.

    If nothing, then maybe something related to your account session is causing this. Please try doing the following:

    1. Close the form builder if you are editing the form.

    2. Logout from your account

    3. Clear your browser's cache and all cookies for Jotform

    4. Login again

    5. Clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    6. Try to edit the form and save it. Let us know if it's doing the same thing.

    Your form is very simple and doesn't content too many fields so saving shouldn't be a problem there.

    Thanks

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    Answered by westlakeavtf on August 07, 2015 at 03:38 PM

    Yes, I tried that. I even went to another laptop. Oh well. Guess I'll just rebuild them. UNLESS you can use the code I copied and place it into my forms account? Could you do that?

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    JotForm Support

    Answered by jonathan on August 07, 2015 at 04:54 PM

    UNLESS you can use the code I copied and place it into my forms account?

    You must be referring to the source code of the original form? I don't think we can use the source code to restore/revert the form to a specific saved point.

    And I assume you were referring to your jotform http://www.jotform.us/form/52167502664152

    How about using a different browser.. like Chrome browser perhaps.

    I see that you were using an updated Firefox browser, but can you try with Chrome as well. Maybe the issue is a combination of OS and browser used. Trying a different browser will provide us more information on what could be happening.

    Hope this help. Contact us anytime should the issue still persist.

    Thanks.

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    Answered by westlakeavtf on August 07, 2015 at 10:07 PM

    I opened chrome, checked again to see if the revisions were there. But no. So I rebuilt the safety quiz form and it worked perfectly. I will build all my forms in chrome from now on.

     

    Thanks!

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    JotForm Support

    Answered by BJoanna on August 08, 2015 at 04:19 AM

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.